Returns&Exchanges

How can I send back my return/exchange shipment?

To initiate your return process, you need to contact our customer service. A barcode code will be provided to you, and the shipping company will pick up the product from your delivery address between 09:00-18:00. Alternatively, you can also take it to the shipping company's branch. Our customer service will guide you through the necessary steps to ensure a smooth and fast return process.

When will I receive my refund?

Your refund will be subject to approval after the return process is completed. It will be credited to your account after approval, depending on bank processes and transaction timelines. This period may vary depending on your bank and payment method. To find out exactly when you will receive it, you can contact our customer service.

When will my return/exchange shipment reach you?

The time it takes for your return or exchange shipment to reach us depends on the working schedule of the shipping company you used and your location. Typically, it can take 2 to 5 business days for the shipment to reach us. However, for precise delivery times, you can contact our customer service. We will do our best to provide you with the best service.