Orders

 We're sorry, but it's not possible to change your delivery address. Once you've completed your order and made your payment, it's not possible to change your delivery address. This is a measure taken to ensure orders are processed and delivered quickly and efficiently. However, if you wish to update your address for future orders, please log into your account and update your address details in your profile.

Can I change my delivery address after my order has been dispatched? 

Unfortunately, it's not possible to change your delivery address once the package has been dispatched. The shipping process is automated to ensure your order is processed and becomes unchangeable. However, if you wish to update your address details for future orders, please log into your account and update your address details in your profile. Customer satisfaction is our priority, and if you have any questions, please feel free to contact us.

Can I cancel my order while it's on its way? 

We're sorry, but once the package has been dispatched, it cannot be canceled. However, you can initiate the return process once you've received the package. If you'd like more information about the return procedure or have any questions, please don't hesitate to contact our customer service team. We're here to assist you.

How can I cancel my order?

1. Contact Customer Service: You may want to communicate your desire to cancel your order with our customer service team. It's important for us to assist you, so you can reach us through communication channels such as phone, email, or live chat.
2. Have Your Order Details Ready: To expedite the cancellation process, have your order number and other necessary details ready. This will help identify the correct order and streamline the process.
3. Check Our Cancellation Policy: It's important to check our cancellation policy to see if there are any cancellation fees or conditions. Reviewing our policy will help you understand if there are any charges or conditions associated with cancellation.
4. Submit Your Request: Follow the steps to submit your cancellation request to our customer service. The cancellation process is usually done swiftly, but completing the process may take some time. We'll do our best to provide you with the best service possible.
5. Wait for Confirmation: While waiting for your cancellation request to be processed, await confirmation. You'll be notified when the cancellation process is completed, and necessary steps will be taken.
6. Check Payment Refund: If payment has been made, check when the refund will be reflected in your account after the cancellation process. We strive to provide you with the best customer experience possible.

What should I do if I received incomplete items?

1. Check Delivery: Please check the contents of the package immediately upon delivery. If you find any missing items, please notify us.
2. Contact Us: To report missing items and request a solution, please contact our customer service. Our customer service representatives are here to assist you.
3. Provide Details: Please specify the missing item, your order number, and the name or description of the missing item. Additionally, sharing any notable observations during package delivery will assist us.
4. Request a Solution: You may request us to promptly send the missing item or to issue a refund. We'll do our best to find the most suitable solution for you.
5. Submit Necessary Documents: If necessary, we may ask you to provide some documents or pictures to verify the missing item. Completing this step will help expedite the process smoothly.
6. Follow Up: After communicating your missing item issue, our customer service representative will monitor the process with you. Feel free to check in regularly for updates or request updates.
7. Provide Feedback: Don't hesitate to provide feedback once the missing item issue is resolved or if you encounter any problems. Customer satisfaction is our priority, and we continuously strive to improve our service.

When will my order be dispatched?

In line with our commitment to customer satisfaction and prompt service, we endeavor to process and dispatch your order as quickly as possible. Your order is typically processed and dispatched within 24 hours. This process starts from the moment you place your order and continues until you receive your tracking number, which will be shared with you as soon as possible.

We meticulously monitor logistics processes to ensure our customers receive their orders promptly and within the expected timeframe. By working diligently in sourcing, packaging, and shipping your order, we aim to provide you with the best service possible.

If you have any questions regarding the dispatch time of your order or any other inquiries, our customer service team will always be happy to assist you. We will continue to strive to provide you with the best shopping experience possible.

Can I place a wholesale order?

We're delighted to accept wholesale orders to meet the diverse needs of our customers and provide the best solutions for their businesses. If you wish to place a wholesale order, please don't hesitate to contact us. Our professional sales representatives will assist you in providing the best solutions tailored to your business needs.

If you have any special requests or questions regarding your wholesale orders, our sales team will respond to you promptly. When you contact us, we aim to initiate the processing of your wholesale order quickly and efficiently. We look forward to offering you the best prices and the highest quality products.